I tried installing BullZip PDF Printer 6.0.0.648. It installed without any error messages, but immediately after the installation completed and the Printer and Fax window opened, I saw that all my installed printers were gone.
Not only did BullZip not appear, but all the other printers had disappeared.
There had been 6 other printers, both real and virtual:
• A Brother laser printer
• Primo PDF
• GCP PDF Writer
• Quicken PDF Printer
• Microsoft Office Document Image Writer
• Microsoft XPS Document Writer
Thank god I had just done a registry backup and could set things straight without too much trouble.
I had just done a test install of BullZip on a Virtual PC running XP SP2 and it worked very well. That is why I went ahead and installed it on the real machine. It has XP SP3 and a lot of other apps of course.
Do you have any idea what went wrong?
Beta install removed all other printers
Moderator: jr
Hi,
I have just tried to replicate your setup of an XP with SP3. All worked out fine in my installation.
The problem on your system may have been that the spooler service was not properly restarted. This meas that your printers were not really gone but just unavailable due to the stopped spooler service.
It is difficult to test my theory if you have already made a system recovery attempt and gotten your printers back. In case it happens again I would like to try the following command line:
NET START SPOOLER
After this command has your you should refresh (F5) your printer window to see your list of printers.
I'm sorry for the inconvenience.
Best regards,
Jacob
I have just tried to replicate your setup of an XP with SP3. All worked out fine in my installation.
The problem on your system may have been that the spooler service was not properly restarted. This meas that your printers were not really gone but just unavailable due to the stopped spooler service.
It is difficult to test my theory if you have already made a system recovery attempt and gotten your printers back. In case it happens again I would like to try the following command line:
NET START SPOOLER
After this command has your you should refresh (F5) your printer window to see your list of printers.
I'm sorry for the inconvenience.
Best regards,
Jacob
-
Tinned Fish
- Posts: 4
- Joined: Sat Jul 26, 2008 8:35 pm
Thanks for working on my problem. I wanted to test your theory, so I tried installing again [this time with Returnil virtual system engaged in case of trouble].
The Printer & Fax window was empty after install, as before. I ran "net start spooler" in the command prompt, but it replied,"The requested service is already started." Refreshing the Printer & Fax window still showed 0 objects.
I looked in the list of printer ports and there are ports listed for the other printers, as well as for BullZip, so they must be there somewhere.
The Printer & Fax window was empty after install, as before. I ran "net start spooler" in the command prompt, but it replied,"The requested service is already started." Refreshing the Printer & Fax window still showed 0 objects.
I looked in the list of printer ports and there are ports listed for the other printers, as well as for BullZip, so they must be there somewhere.
I consider this my problem as well. I want to track down as many problems as possible to make the product better. On some systems the strangest things happen and it is difficult for me to fix a problem if I cannot reproduce it. Therefore I'm very happy for your support and patience with the software.
Could you try to rewind and do another install with the /LOG=filename on the setup command line. After the setup has run you can post the content of the log here.
Best regards,
Jacob
Could you try to rewind and do another install with the /LOG=filename on the setup command line. After the setup has run you can post the content of the log here.
Best regards,
Jacob
-
Tinned Fish
- Posts: 4
- Joined: Sat Jul 26, 2008 8:35 pm
Re: Beta install removed all other printers
Just run the setup from a command line and add the /LOG=filename on the command line. The filename should be the name of the file where you want the log output to go.
Regards,
Jacob
Regards,
Jacob
-
Tinned Fish
- Posts: 4
- Joined: Sat Jul 26, 2008 8:35 pm
Re: Beta install removed all other printers
Please forgive my long delay in responding.
I downloading the latest version of Bullzip, 6_0_0_684-5, and installed it on a computer running Vista Home Premium, SP1. This is not the same machine I used in my initial installation, 2 months ago. I used your suggested command line method and created a log file.
The installation went smoothly. Bullzip downloaded and installed Ghostscript Lite and completed successfully, but the result was the same as the previous attempt; Bullzip did not appear in the list of printers and all existing printers disappeared.
Here is the content of the log file:
2008-09-25 18:05:40.392 Log opened. (Time zone: UTC-04:00)
2008-09-25 18:05:40.392 Setup version: Inno Setup version 5.2.3
2008-09-25 18:05:40.392 Original Setup EXE: C:\Users\-\Desktop\BullzipPDFPrinter_6_0_0_684-5\BullzipPDFPrinter_6_0_0_684-5.exe
2008-09-25 18:05:40.392 Setup command line: /SL5="$70972,3666951,75776,C:\Users\-\Desktop\BullzipPDFPrinter_6_0_0_684-5\BullzipPDFPrinter_6_0_0_684-5.exe" /SPAWNWND=$E0822 /NOTIFYWND=$A09CA /LOG=BULLZIP1
2008-09-25 18:05:40.392 Windows version: 6.00.6001 SP1 (NT platform: Yes)
2008-09-25 18:05:40.392 64-bit Windows: No
2008-09-25 18:05:40.392 Processor architecture: x86
2008-09-25 18:05:40.392 User privileges: Administrative
2008-09-25 18:05:42.046 64-bit install mode: No
2008-09-25 18:05:42.077 Created temporary directory: C:\Users\-\AppData\Local\Temp\is-7A1LL.tmp
2008-09-25 18:05:42.202 Instance Name=
2008-09-25 18:05:42.202 Pritner Name=Bullzip PDF Printer
2008-09-25 18:05:42.202 hasDistributionFolder=false
2008-09-25 18:05:42.202 hasGSLite=false
2008-09-25 18:05:42.202 HKEY_LOCAL_MACHINE\SOFTWARE\Bullzip\PDF Printer\Settings\GhostscriptFolder=
2008-09-25 18:05:42.202 isGhostScriptInstalled=false
2008-09-25 18:05:42.233 g_SuggestDownload=true
2008-09-25 18:05:42.233 Citrix Print Manager not detected
2008-09-25 18:06:14.400 Starting the installation process.
2008-09-25 18:06:14.416 Creating directory: C:\Program Files\Bullzip
2008-09-25 18:06:14.416 Creating directory: C:\Program Files\Bullzip\PDF Printer
2008-09-25 18:06:14.416 Setting permissions on directory: C:\Program Files\Bullzip\PDF Printer
2008-09-25 18:06:14.510 Creating directory: C:\Program Files\Bullzip\PDF Printer\gs
2008-09-25 18:06:14.510 Setting permissions on directory: C:\Program Files\Bullzip\PDF Printer\gs
2008-09-25 18:06:14.541 Creating directory: C:\Program Files\Bullzip\PDF Printer\api
2008-09-25 18:06:14.556 Creating directory: C:\Program Files\Bullzip\PDF Printer\api\com
2008-09-25 18:06:14.556 Setting permissions on directory: C:\Program Files\Bullzip\PDF Printer\api\com
2008-09-25 18:06:14.556 Directory for uninstall files: C:\Program Files\Bullzip\PDF Printer
2008-09-25 18:06:14.572 Creating new uninstall log: C:\Program Files\Bullzip\PDF Printer\unins000.dat
2008-09-25 18:06:14.572 -- File entry --
2008-09-25 18:06:14.572 Dest filename: C:\Program Files\Bullzip\PDF Printer\unins000.exe
2008-09-25 18:06:14.603 Time stamp of our file: 2008-09-25 18:05:39.956
2008-09-25 18:06:14.603 Installing the file.
2008-09-25 18:06:14.619 Uninstaller requires administrator: Yes
2008-09-25 18:06:14.634 Successfully installed the file.
2008-09-25 18:06:14.634 -- File entry --
2008-09-25 18:06:14.634 Dest filename: C:\Windows\system32\msxml6.dll
2008-09-25 18:06:14.650 Dest file is protected by Windows File Protection.
2008-09-25 18:06:14.650 Time stamp of our file: 2005-09-08 01:03:50.000
2008-09-25 18:06:14.650 Dest file exists.
2008-09-25 18:06:14.650 Skipping due to "onlyifdoesntexist" flag.
2008-09-25 18:06:14.650 Will register the file (a DLL/OCX) later.
2008-09-25 18:06:14.650 Incrementing shared file count (32-bit).
2008-09-25 18:06:14.666 -- File entry --
2008-09-25 18:06:14.666 Dest filename: C:\Windows\system32\msxml6r.dll
2008-09-25 18:06:14.666 Dest file is protected by Windows File Protection.
2008-09-25 18:06:14.666 Time stamp of our file: 2005-09-08 01:03:50.000
2008-09-25 18:06:14.666 Dest file exists.
2008-09-25 18:06:14.666 Skipping due to "onlyifdoesntexist" flag.
2008-09-25 18:06:14.666 Incrementing shared file count (32-bit).
2008-09-25 18:06:14.681 -- File entry --
2008-09-25 18:06:14.681 Dest filename: C:\Windows\system32\msscript.ocx
2008-09-25 18:06:14.681 Dest file is protected by Windows File Protection.
2008-09-25 18:06:14.681 Time stamp of our file: 2004-08-25 19:23:14.000
2008-09-25 18:06:14.681 Dest file exists.
2008-09-25 18:06:14.681 Skipping due to "onlyifdoesntexist" flag.
2008-09-25 18:06:14.681 Will register the file (a DLL/OCX) later.
2008-09-25 18:06:14.681 Incrementing shared file count (32-bit).
2008-09-25 18:06:14.697 -- File entry --
2008-09-25 18:06:14.697 Dest filename: C:\Windows\system32\comdlg32.OCX
2008-09-25 18:06:14.712 Time stamp of our file: 1999-05-07 00:00:00.000
2008-09-25 18:06:14.712 Dest file exists.
2008-09-25 18:06:14.712 Time stamp of existing file: 2000-05-22 19:58:00.000
2008-09-25 18:06:14.712 Version of our file: 6.0.84.18
2008-09-25 18:06:14.744 Version of existing file: 6.0.84.18
2008-09-25 18:06:14.744 Same version. Skipping.
2008-09-25 18:06:14.744 Will register the file (a DLL/OCX) later.
2008-09-25 18:06:14.744 Incrementing shared file count (32-bit).
2008-09-25 18:06:14.759 -- File entry --
2008-09-25 18:06:14.759 Dest filename: C:\Windows\system32\mscomctl.ocx
2008-09-25 18:06:14.759 Time stamp of our file: 1999-05-13 00:00:00.000
2008-09-25 18:06:14.759 Dest file exists.
2008-09-25 18:06:14.759 Skipping due to "onlyifdoesntexist" flag.
2008-09-25 18:06:14.759 Will register the file (a DLL/OCX) later.
2008-09-25 18:06:14.759 Incrementing shared file count (32-bit).
2008-09-25 18:06:14.759 Stop Spooler
2008-09-25 18:06:23.628 -- File entry --
2008-09-25 18:06:23.628 Dest filename: C:\Windows\system32\bzpdf.dll
2008-09-25 18:06:23.633 Time stamp of our file: 2008-09-05 06:29:02.000
2008-09-25 18:06:23.633 Installing the file.
2008-09-25 18:06:23.698 Successfully installed the file.
2008-09-25 18:06:23.698 Incrementing shared file count (32-bit).
2008-09-25 18:06:23.713 Start service: spooler
2008-09-25 18:06:30.778 -- File entry --
2008-09-25 18:06:30.778 Dest filename: C:\Program Files\Bullzip\PDF Printer\gui.exe
2008-09-25 18:06:30.783 Time stamp of our file: 2008-09-15 19:21:26.000
2008-09-25 18:06:30.783 Installing the file.
2008-09-25 18:06:30.898 Successfully installed the file.
2008-09-25 18:06:30.898 -- File entry --
2008-09-25 18:06:30.898 Dest filename: C:\Program Files\Bullzip\PDF Printer\gui.exe.manifest
2008-09-25 18:06:30.903 Time stamp of our file: 2006-12-01 10:11:20.000
2008-09-25 18:06:30.903 Installing the file.
2008-09-25 18:06:30.918 Successfully installed the file.
2008-09-25 18:06:30.918 -- File entry --
2008-09-25 18:06:30.918 Dest filename: C:\Windows\system32\bzpdfc.dll
2008-09-25 18:06:30.923 Time stamp of our file: 2008-09-14 11:11:16.000
2008-09-25 18:06:30.923 Installing the file.
2008-09-25 18:06:30.978 Successfully installed the file.
2008-09-25 18:06:31.173 Will register the file (a DLL/OCX) later.
2008-09-25 18:06:31.173 Incrementing shared file count (32-bit).
2008-09-25 18:06:31.193 -- File entry --
2008-09-25 18:06:31.193 Dest filename: C:\Program Files\Bullzip\PDF Printer\API\COM\PDF Printer API.chm
2008-09-25 18:06:31.198 Time stamp of our file: 2008-04-03 08:21:18.000
2008-09-25 18:06:31.198 Installing the file.
2008-09-25 18:06:31.263 Successfully installed the file.
2008-09-25 18:06:31.268 -- File entry --
2008-09-25 18:06:31.268 Dest filename: C:\Program Files\Bullzip\PDF Printer\API\EXE\config.exe
2008-09-25 18:06:31.268 Time stamp of our file: 2008-09-14 12:44:04.000
2008-09-25 18:06:31.268 Installing the file.
2008-09-25 18:06:31.273 Creating directory: C:\Program Files\Bullzip\PDF Printer\API\EXE
2008-09-25 18:06:31.308 Successfully installed the file.
2008-09-25 18:06:31.308 -- File entry --
2008-09-25 18:06:31.308 Dest filename: C:\Windows\system32\spool\drivers\w32x86\0\BULLZIP.PPD
2008-09-25 18:06:31.328 Time stamp of our file: 2008-01-06 15:40:06.000
2008-09-25 18:06:31.328 Installing the file.
2008-09-25 18:06:31.333 Creating directory: C:\Windows\system32\spool\drivers\w32x86\0
2008-09-25 18:06:31.363 Successfully installed the file.
2008-09-25 18:06:31.363 Incrementing shared file count (32-bit).
2008-09-25 18:06:31.383 -- File entry --
2008-09-25 18:06:31.383 Dest filename: C:\Windows\system32\spool\drivers\w32x86\3\BULLZIP.PPD
2008-09-25 18:06:31.438 Time stamp of our file: 2008-01-06 15:40:06.000
2008-09-25 18:06:31.438 Installing the file.
2008-09-25 18:06:31.468 Successfully installed the file.
2008-09-25 18:06:31.468 Incrementing shared file count (32-bit).
2008-09-25 18:06:31.483 -- File entry --
2008-09-25 18:06:31.483 Dest filename: C:\Windows\system32\spool\drivers\x64\3\BULLZIP.PPD
2008-09-25 18:06:31.493 Time stamp of our file: 2008-01-06 15:40:06.000
2008-09-25 18:06:31.493 Installing the file.
2008-09-25 18:06:31.503 Creating directory: C:\Windows\system32\spool\drivers\x64\3
2008-09-25 18:06:31.528 Successfully installed the file.
2008-09-25 18:06:31.528 Incrementing shared file count (32-bit).
2008-09-25 18:06:31.543 -- File entry --
2008-09-25 18:06:31.543 Dest filename: C:\Program Files\Bullzip\PDF Printer\Macros\base.vbs
2008-09-25 18:06:31.548 Time stamp of our file: 2007-08-19 13:49:14.000
2008-09-25 18:06:31.548 Installing the file.
2008-09-25 18:06:31.553 Creating directory: C:\Program Files\Bullzip\PDF Printer\Macros
2008-09-25 18:06:31.578 Successfully installed the file.
2008-09-25 18:06:31.583 -- File entry --
2008-09-25 18:06:31.583 Dest filename: C:\Windows\system32\bzFlRdr.dll
2008-09-25 18:06:31.588 Time stamp of our file: 2008-08-08 14:47:10.000
2008-09-25 18:06:31.588 Installing the file.
2008-09-25 18:06:31.648 Successfully installed the file.
2008-09-25 18:06:31.653 Will register the file (a DLL/OCX) later.
2008-09-25 18:06:31.653 Incrementing shared file count (32-bit).
2008-09-25 18:06:31.683 -- File entry --
2008-09-25 18:06:31.683 Dest filename: C:\Windows\system32\bzDCT.dll
2008-09-25 18:06:31.693 Time stamp of our file: 2008-07-10 00:19:34.000
2008-09-25 18:06:31.693 Installing the file.
2008-09-25 18:06:31.813 Successfully installed the file.
2008-09-25 18:06:31.823 Will register the file (a DLL/OCX) later.
2008-09-25 18:06:31.823 Incrementing shared file count (32-bit).
2008-09-25 18:06:31.853 -- File entry --
2008-09-25 18:06:31.858 Dest filename: C:\Program Files\Bullzip\PDF Printer\labels.txt
2008-09-25 18:06:31.863 Time stamp of our file: 2008-09-19 20:28:56.000
2008-09-25 18:06:31.863 Installing the file.
2008-09-25 18:06:31.883 Successfully installed the file.
2008-09-25 18:06:31.883 -- Icon entry --
2008-09-25 18:06:31.883 Filename: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Bullzip\PDF Printer\Options.lnk
2008-09-25 18:06:31.893 Creating directory: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Bullzip
2008-09-25 18:06:31.928 Creating directory: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Bullzip\PDF Printer
2008-09-25 18:06:32.228 -- Icon entry --
2008-09-25 18:06:32.228 Filename: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Bullzip\PDF Printer\Home Page.lnk
2008-09-25 18:06:32.278 -- Icon entry --
2008-09-25 18:06:32.278 Filename: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Bullzip\PDF Printer\Documentation.lnk
2008-09-25 18:06:32.488 Registering 32-bit DLL/OCX: C:\Windows\system32\msxml6.dll
2008-09-25 18:06:32.488 Spawning 32-bit RegSvr32: "C:\Windows\system32\regsvr32.exe" /s "C:\Windows\system32\msxml6.dll"
2008-09-25 18:06:39.313 Registration successful.
2008-09-25 18:06:39.313 Registering 32-bit DLL/OCX: C:\Windows\system32\msscript.ocx
2008-09-25 18:06:39.318 Spawning 32-bit RegSvr32: "C:\Windows\system32\regsvr32.exe" /s "C:\Windows\system32\msscript.ocx"
2008-09-25 18:06:40.843 Registration successful.
2008-09-25 18:06:40.843 Registering 32-bit DLL/OCX: C:\Windows\system32\comdlg32.OCX
2008-09-25 18:06:40.843 Spawning 32-bit RegSvr32: "C:\Windows\system32\regsvr32.exe" /s "C:\Windows\system32\comdlg32.OCX"
2008-09-25 18:06:42.203 Registration successful.
2008-09-25 18:06:42.203 Registering 32-bit DLL/OCX: C:\Windows\system32\mscomctl.ocx
2008-09-25 18:06:42.208 Spawning 32-bit RegSvr32: "C:\Windows\system32\regsvr32.exe" /s "C:\Windows\system32\mscomctl.ocx"
2008-09-25 18:06:44.399 Registration successful.
2008-09-25 18:06:44.399 Registering 32-bit DLL/OCX: C:\Windows\system32\bzpdfc.dll
2008-09-25 18:06:44.399 Spawning 32-bit RegSvr32: "C:\Windows\system32\regsvr32.exe" /s "C:\Windows\system32\bzpdfc.dll"
2008-09-25 18:06:45.709 Registration successful.
2008-09-25 18:06:45.709 Registering 32-bit DLL/OCX: C:\Windows\system32\bzFlRdr.dll
2008-09-25 18:06:45.709 Spawning 32-bit RegSvr32: "C:\Windows\system32\regsvr32.exe" /s "C:\Windows\system32\bzFlRdr.dll"
2008-09-25 18:06:46.926 Registration successful.
2008-09-25 18:06:46.926 Registering 32-bit DLL/OCX: C:\Windows\system32\bzDCT.dll
2008-09-25 18:06:46.926 Spawning 32-bit RegSvr32: "C:\Windows\system32\regsvr32.exe" /s "C:\Windows\system32\bzDCT.dll"
2008-09-25 18:06:48.003 Registration successful.
2008-09-25 18:06:48.065 Installation process succeeded.
2008-09-25 18:06:48.096 Spawning 32-bit RegSvr32: "C:\Windows\system32\regsvr32.exe" /u /s "C:\Windows\system32\comdlg32.ocx"
2008-09-25 18:06:49.079 Unregister of comdlg32.ocx succeeded
2008-09-25 18:06:49.079 Spawning 32-bit RegSvr32: "C:\Windows\system32\regsvr32.exe" /s "C:\Windows\system32\comdlg32.ocx"
2008-09-25 18:08:36.938 Install gslite.exe from C:\Users\-\AppData\Local\Temp\is-7A1LL.tmp\gslite.exe
2008-09-25 18:08:47.503 Stop Spooler
2008-09-25 18:08:54.551 Check for existing printers
2008-09-25 18:08:54.551 Start service: spooler
2008-09-25 18:08:59.793 Install Driver
2008-09-25 18:08:59.793 printui.dll,PrintUIEntry /ia /m "Lexmark C510 PS (MS)" /f "C:\Windows\inf\ntprint.inf" /u
2008-09-25 18:09:27.054 Install Printers
2008-09-25 18:09:27.054 printui.dll,PrintUIEntry /if /b "Bullzip PDF Printer" /f "C:\Windows\inf\ntprint.inf" /r "BULLZIP" /m "Lexmark C510 PS (MS)" /z
2008-09-25 18:09:44.526 Stop Spooler
2008-09-25 18:09:52.095 Change driver
2008-09-25 18:09:52.100 Papersize=
2008-09-25 18:09:52.245 Start service: spooler
2008-09-25 18:10:00.175 Need to restart Windows? No
2008-09-25 18:10:05.590 -- Run entry --
2008-09-25 18:10:05.590 Run as: Original user
2008-09-25 18:10:05.590 Type: ShellExec
2008-09-25 18:10:05.590 Filename: C:\Program Files\Bullzip\PDF Printer\prodinfo.url
2008-09-25 18:10:14.529 Deinitializing Setup.
2008-09-25 18:10:14.561 Log closed.
I subsequently tried reinstalling after disabling the virus program and after pre-installing Ghostscript 8.63, but the list of printers remained empty afterwards. Attempts to print any file bring up the “Add Printer” dialog box.
I hope there is a clue in the log file that will solve this problem.
I downloading the latest version of Bullzip, 6_0_0_684-5, and installed it on a computer running Vista Home Premium, SP1. This is not the same machine I used in my initial installation, 2 months ago. I used your suggested command line method and created a log file.
The installation went smoothly. Bullzip downloaded and installed Ghostscript Lite and completed successfully, but the result was the same as the previous attempt; Bullzip did not appear in the list of printers and all existing printers disappeared.
Here is the content of the log file:
2008-09-25 18:05:40.392 Log opened. (Time zone: UTC-04:00)
2008-09-25 18:05:40.392 Setup version: Inno Setup version 5.2.3
2008-09-25 18:05:40.392 Original Setup EXE: C:\Users\-\Desktop\BullzipPDFPrinter_6_0_0_684-5\BullzipPDFPrinter_6_0_0_684-5.exe
2008-09-25 18:05:40.392 Setup command line: /SL5="$70972,3666951,75776,C:\Users\-\Desktop\BullzipPDFPrinter_6_0_0_684-5\BullzipPDFPrinter_6_0_0_684-5.exe" /SPAWNWND=$E0822 /NOTIFYWND=$A09CA /LOG=BULLZIP1
2008-09-25 18:05:40.392 Windows version: 6.00.6001 SP1 (NT platform: Yes)
2008-09-25 18:05:40.392 64-bit Windows: No
2008-09-25 18:05:40.392 Processor architecture: x86
2008-09-25 18:05:40.392 User privileges: Administrative
2008-09-25 18:05:42.046 64-bit install mode: No
2008-09-25 18:05:42.077 Created temporary directory: C:\Users\-\AppData\Local\Temp\is-7A1LL.tmp
2008-09-25 18:05:42.202 Instance Name=
2008-09-25 18:05:42.202 Pritner Name=Bullzip PDF Printer
2008-09-25 18:05:42.202 hasDistributionFolder=false
2008-09-25 18:05:42.202 hasGSLite=false
2008-09-25 18:05:42.202 HKEY_LOCAL_MACHINE\SOFTWARE\Bullzip\PDF Printer\Settings\GhostscriptFolder=
2008-09-25 18:05:42.202 isGhostScriptInstalled=false
2008-09-25 18:05:42.233 g_SuggestDownload=true
2008-09-25 18:05:42.233 Citrix Print Manager not detected
2008-09-25 18:06:14.400 Starting the installation process.
2008-09-25 18:06:14.416 Creating directory: C:\Program Files\Bullzip
2008-09-25 18:06:14.416 Creating directory: C:\Program Files\Bullzip\PDF Printer
2008-09-25 18:06:14.416 Setting permissions on directory: C:\Program Files\Bullzip\PDF Printer
2008-09-25 18:06:14.510 Creating directory: C:\Program Files\Bullzip\PDF Printer\gs
2008-09-25 18:06:14.510 Setting permissions on directory: C:\Program Files\Bullzip\PDF Printer\gs
2008-09-25 18:06:14.541 Creating directory: C:\Program Files\Bullzip\PDF Printer\api
2008-09-25 18:06:14.556 Creating directory: C:\Program Files\Bullzip\PDF Printer\api\com
2008-09-25 18:06:14.556 Setting permissions on directory: C:\Program Files\Bullzip\PDF Printer\api\com
2008-09-25 18:06:14.556 Directory for uninstall files: C:\Program Files\Bullzip\PDF Printer
2008-09-25 18:06:14.572 Creating new uninstall log: C:\Program Files\Bullzip\PDF Printer\unins000.dat
2008-09-25 18:06:14.572 -- File entry --
2008-09-25 18:06:14.572 Dest filename: C:\Program Files\Bullzip\PDF Printer\unins000.exe
2008-09-25 18:06:14.603 Time stamp of our file: 2008-09-25 18:05:39.956
2008-09-25 18:06:14.603 Installing the file.
2008-09-25 18:06:14.619 Uninstaller requires administrator: Yes
2008-09-25 18:06:14.634 Successfully installed the file.
2008-09-25 18:06:14.634 -- File entry --
2008-09-25 18:06:14.634 Dest filename: C:\Windows\system32\msxml6.dll
2008-09-25 18:06:14.650 Dest file is protected by Windows File Protection.
2008-09-25 18:06:14.650 Time stamp of our file: 2005-09-08 01:03:50.000
2008-09-25 18:06:14.650 Dest file exists.
2008-09-25 18:06:14.650 Skipping due to "onlyifdoesntexist" flag.
2008-09-25 18:06:14.650 Will register the file (a DLL/OCX) later.
2008-09-25 18:06:14.650 Incrementing shared file count (32-bit).
2008-09-25 18:06:14.666 -- File entry --
2008-09-25 18:06:14.666 Dest filename: C:\Windows\system32\msxml6r.dll
2008-09-25 18:06:14.666 Dest file is protected by Windows File Protection.
2008-09-25 18:06:14.666 Time stamp of our file: 2005-09-08 01:03:50.000
2008-09-25 18:06:14.666 Dest file exists.
2008-09-25 18:06:14.666 Skipping due to "onlyifdoesntexist" flag.
2008-09-25 18:06:14.666 Incrementing shared file count (32-bit).
2008-09-25 18:06:14.681 -- File entry --
2008-09-25 18:06:14.681 Dest filename: C:\Windows\system32\msscript.ocx
2008-09-25 18:06:14.681 Dest file is protected by Windows File Protection.
2008-09-25 18:06:14.681 Time stamp of our file: 2004-08-25 19:23:14.000
2008-09-25 18:06:14.681 Dest file exists.
2008-09-25 18:06:14.681 Skipping due to "onlyifdoesntexist" flag.
2008-09-25 18:06:14.681 Will register the file (a DLL/OCX) later.
2008-09-25 18:06:14.681 Incrementing shared file count (32-bit).
2008-09-25 18:06:14.697 -- File entry --
2008-09-25 18:06:14.697 Dest filename: C:\Windows\system32\comdlg32.OCX
2008-09-25 18:06:14.712 Time stamp of our file: 1999-05-07 00:00:00.000
2008-09-25 18:06:14.712 Dest file exists.
2008-09-25 18:06:14.712 Time stamp of existing file: 2000-05-22 19:58:00.000
2008-09-25 18:06:14.712 Version of our file: 6.0.84.18
2008-09-25 18:06:14.744 Version of existing file: 6.0.84.18
2008-09-25 18:06:14.744 Same version. Skipping.
2008-09-25 18:06:14.744 Will register the file (a DLL/OCX) later.
2008-09-25 18:06:14.744 Incrementing shared file count (32-bit).
2008-09-25 18:06:14.759 -- File entry --
2008-09-25 18:06:14.759 Dest filename: C:\Windows\system32\mscomctl.ocx
2008-09-25 18:06:14.759 Time stamp of our file: 1999-05-13 00:00:00.000
2008-09-25 18:06:14.759 Dest file exists.
2008-09-25 18:06:14.759 Skipping due to "onlyifdoesntexist" flag.
2008-09-25 18:06:14.759 Will register the file (a DLL/OCX) later.
2008-09-25 18:06:14.759 Incrementing shared file count (32-bit).
2008-09-25 18:06:14.759 Stop Spooler
2008-09-25 18:06:23.628 -- File entry --
2008-09-25 18:06:23.628 Dest filename: C:\Windows\system32\bzpdf.dll
2008-09-25 18:06:23.633 Time stamp of our file: 2008-09-05 06:29:02.000
2008-09-25 18:06:23.633 Installing the file.
2008-09-25 18:06:23.698 Successfully installed the file.
2008-09-25 18:06:23.698 Incrementing shared file count (32-bit).
2008-09-25 18:06:23.713 Start service: spooler
2008-09-25 18:06:30.778 -- File entry --
2008-09-25 18:06:30.778 Dest filename: C:\Program Files\Bullzip\PDF Printer\gui.exe
2008-09-25 18:06:30.783 Time stamp of our file: 2008-09-15 19:21:26.000
2008-09-25 18:06:30.783 Installing the file.
2008-09-25 18:06:30.898 Successfully installed the file.
2008-09-25 18:06:30.898 -- File entry --
2008-09-25 18:06:30.898 Dest filename: C:\Program Files\Bullzip\PDF Printer\gui.exe.manifest
2008-09-25 18:06:30.903 Time stamp of our file: 2006-12-01 10:11:20.000
2008-09-25 18:06:30.903 Installing the file.
2008-09-25 18:06:30.918 Successfully installed the file.
2008-09-25 18:06:30.918 -- File entry --
2008-09-25 18:06:30.918 Dest filename: C:\Windows\system32\bzpdfc.dll
2008-09-25 18:06:30.923 Time stamp of our file: 2008-09-14 11:11:16.000
2008-09-25 18:06:30.923 Installing the file.
2008-09-25 18:06:30.978 Successfully installed the file.
2008-09-25 18:06:31.173 Will register the file (a DLL/OCX) later.
2008-09-25 18:06:31.173 Incrementing shared file count (32-bit).
2008-09-25 18:06:31.193 -- File entry --
2008-09-25 18:06:31.193 Dest filename: C:\Program Files\Bullzip\PDF Printer\API\COM\PDF Printer API.chm
2008-09-25 18:06:31.198 Time stamp of our file: 2008-04-03 08:21:18.000
2008-09-25 18:06:31.198 Installing the file.
2008-09-25 18:06:31.263 Successfully installed the file.
2008-09-25 18:06:31.268 -- File entry --
2008-09-25 18:06:31.268 Dest filename: C:\Program Files\Bullzip\PDF Printer\API\EXE\config.exe
2008-09-25 18:06:31.268 Time stamp of our file: 2008-09-14 12:44:04.000
2008-09-25 18:06:31.268 Installing the file.
2008-09-25 18:06:31.273 Creating directory: C:\Program Files\Bullzip\PDF Printer\API\EXE
2008-09-25 18:06:31.308 Successfully installed the file.
2008-09-25 18:06:31.308 -- File entry --
2008-09-25 18:06:31.308 Dest filename: C:\Windows\system32\spool\drivers\w32x86\0\BULLZIP.PPD
2008-09-25 18:06:31.328 Time stamp of our file: 2008-01-06 15:40:06.000
2008-09-25 18:06:31.328 Installing the file.
2008-09-25 18:06:31.333 Creating directory: C:\Windows\system32\spool\drivers\w32x86\0
2008-09-25 18:06:31.363 Successfully installed the file.
2008-09-25 18:06:31.363 Incrementing shared file count (32-bit).
2008-09-25 18:06:31.383 -- File entry --
2008-09-25 18:06:31.383 Dest filename: C:\Windows\system32\spool\drivers\w32x86\3\BULLZIP.PPD
2008-09-25 18:06:31.438 Time stamp of our file: 2008-01-06 15:40:06.000
2008-09-25 18:06:31.438 Installing the file.
2008-09-25 18:06:31.468 Successfully installed the file.
2008-09-25 18:06:31.468 Incrementing shared file count (32-bit).
2008-09-25 18:06:31.483 -- File entry --
2008-09-25 18:06:31.483 Dest filename: C:\Windows\system32\spool\drivers\x64\3\BULLZIP.PPD
2008-09-25 18:06:31.493 Time stamp of our file: 2008-01-06 15:40:06.000
2008-09-25 18:06:31.493 Installing the file.
2008-09-25 18:06:31.503 Creating directory: C:\Windows\system32\spool\drivers\x64\3
2008-09-25 18:06:31.528 Successfully installed the file.
2008-09-25 18:06:31.528 Incrementing shared file count (32-bit).
2008-09-25 18:06:31.543 -- File entry --
2008-09-25 18:06:31.543 Dest filename: C:\Program Files\Bullzip\PDF Printer\Macros\base.vbs
2008-09-25 18:06:31.548 Time stamp of our file: 2007-08-19 13:49:14.000
2008-09-25 18:06:31.548 Installing the file.
2008-09-25 18:06:31.553 Creating directory: C:\Program Files\Bullzip\PDF Printer\Macros
2008-09-25 18:06:31.578 Successfully installed the file.
2008-09-25 18:06:31.583 -- File entry --
2008-09-25 18:06:31.583 Dest filename: C:\Windows\system32\bzFlRdr.dll
2008-09-25 18:06:31.588 Time stamp of our file: 2008-08-08 14:47:10.000
2008-09-25 18:06:31.588 Installing the file.
2008-09-25 18:06:31.648 Successfully installed the file.
2008-09-25 18:06:31.653 Will register the file (a DLL/OCX) later.
2008-09-25 18:06:31.653 Incrementing shared file count (32-bit).
2008-09-25 18:06:31.683 -- File entry --
2008-09-25 18:06:31.683 Dest filename: C:\Windows\system32\bzDCT.dll
2008-09-25 18:06:31.693 Time stamp of our file: 2008-07-10 00:19:34.000
2008-09-25 18:06:31.693 Installing the file.
2008-09-25 18:06:31.813 Successfully installed the file.
2008-09-25 18:06:31.823 Will register the file (a DLL/OCX) later.
2008-09-25 18:06:31.823 Incrementing shared file count (32-bit).
2008-09-25 18:06:31.853 -- File entry --
2008-09-25 18:06:31.858 Dest filename: C:\Program Files\Bullzip\PDF Printer\labels.txt
2008-09-25 18:06:31.863 Time stamp of our file: 2008-09-19 20:28:56.000
2008-09-25 18:06:31.863 Installing the file.
2008-09-25 18:06:31.883 Successfully installed the file.
2008-09-25 18:06:31.883 -- Icon entry --
2008-09-25 18:06:31.883 Filename: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Bullzip\PDF Printer\Options.lnk
2008-09-25 18:06:31.893 Creating directory: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Bullzip
2008-09-25 18:06:31.928 Creating directory: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Bullzip\PDF Printer
2008-09-25 18:06:32.228 -- Icon entry --
2008-09-25 18:06:32.228 Filename: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Bullzip\PDF Printer\Home Page.lnk
2008-09-25 18:06:32.278 -- Icon entry --
2008-09-25 18:06:32.278 Filename: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Bullzip\PDF Printer\Documentation.lnk
2008-09-25 18:06:32.488 Registering 32-bit DLL/OCX: C:\Windows\system32\msxml6.dll
2008-09-25 18:06:32.488 Spawning 32-bit RegSvr32: "C:\Windows\system32\regsvr32.exe" /s "C:\Windows\system32\msxml6.dll"
2008-09-25 18:06:39.313 Registration successful.
2008-09-25 18:06:39.313 Registering 32-bit DLL/OCX: C:\Windows\system32\msscript.ocx
2008-09-25 18:06:39.318 Spawning 32-bit RegSvr32: "C:\Windows\system32\regsvr32.exe" /s "C:\Windows\system32\msscript.ocx"
2008-09-25 18:06:40.843 Registration successful.
2008-09-25 18:06:40.843 Registering 32-bit DLL/OCX: C:\Windows\system32\comdlg32.OCX
2008-09-25 18:06:40.843 Spawning 32-bit RegSvr32: "C:\Windows\system32\regsvr32.exe" /s "C:\Windows\system32\comdlg32.OCX"
2008-09-25 18:06:42.203 Registration successful.
2008-09-25 18:06:42.203 Registering 32-bit DLL/OCX: C:\Windows\system32\mscomctl.ocx
2008-09-25 18:06:42.208 Spawning 32-bit RegSvr32: "C:\Windows\system32\regsvr32.exe" /s "C:\Windows\system32\mscomctl.ocx"
2008-09-25 18:06:44.399 Registration successful.
2008-09-25 18:06:44.399 Registering 32-bit DLL/OCX: C:\Windows\system32\bzpdfc.dll
2008-09-25 18:06:44.399 Spawning 32-bit RegSvr32: "C:\Windows\system32\regsvr32.exe" /s "C:\Windows\system32\bzpdfc.dll"
2008-09-25 18:06:45.709 Registration successful.
2008-09-25 18:06:45.709 Registering 32-bit DLL/OCX: C:\Windows\system32\bzFlRdr.dll
2008-09-25 18:06:45.709 Spawning 32-bit RegSvr32: "C:\Windows\system32\regsvr32.exe" /s "C:\Windows\system32\bzFlRdr.dll"
2008-09-25 18:06:46.926 Registration successful.
2008-09-25 18:06:46.926 Registering 32-bit DLL/OCX: C:\Windows\system32\bzDCT.dll
2008-09-25 18:06:46.926 Spawning 32-bit RegSvr32: "C:\Windows\system32\regsvr32.exe" /s "C:\Windows\system32\bzDCT.dll"
2008-09-25 18:06:48.003 Registration successful.
2008-09-25 18:06:48.065 Installation process succeeded.
2008-09-25 18:06:48.096 Spawning 32-bit RegSvr32: "C:\Windows\system32\regsvr32.exe" /u /s "C:\Windows\system32\comdlg32.ocx"
2008-09-25 18:06:49.079 Unregister of comdlg32.ocx succeeded
2008-09-25 18:06:49.079 Spawning 32-bit RegSvr32: "C:\Windows\system32\regsvr32.exe" /s "C:\Windows\system32\comdlg32.ocx"
2008-09-25 18:08:36.938 Install gslite.exe from C:\Users\-\AppData\Local\Temp\is-7A1LL.tmp\gslite.exe
2008-09-25 18:08:47.503 Stop Spooler
2008-09-25 18:08:54.551 Check for existing printers
2008-09-25 18:08:54.551 Start service: spooler
2008-09-25 18:08:59.793 Install Driver
2008-09-25 18:08:59.793 printui.dll,PrintUIEntry /ia /m "Lexmark C510 PS (MS)" /f "C:\Windows\inf\ntprint.inf" /u
2008-09-25 18:09:27.054 Install Printers
2008-09-25 18:09:27.054 printui.dll,PrintUIEntry /if /b "Bullzip PDF Printer" /f "C:\Windows\inf\ntprint.inf" /r "BULLZIP" /m "Lexmark C510 PS (MS)" /z
2008-09-25 18:09:44.526 Stop Spooler
2008-09-25 18:09:52.095 Change driver
2008-09-25 18:09:52.100 Papersize=
2008-09-25 18:09:52.245 Start service: spooler
2008-09-25 18:10:00.175 Need to restart Windows? No
2008-09-25 18:10:05.590 -- Run entry --
2008-09-25 18:10:05.590 Run as: Original user
2008-09-25 18:10:05.590 Type: ShellExec
2008-09-25 18:10:05.590 Filename: C:\Program Files\Bullzip\PDF Printer\prodinfo.url
2008-09-25 18:10:14.529 Deinitializing Setup.
2008-09-25 18:10:14.561 Log closed.
I subsequently tried reinstalling after disabling the virus program and after pre-installing Ghostscript 8.63, but the list of printers remained empty afterwards. Attempts to print any file bring up the “Add Printer” dialog box.
I hope there is a clue in the log file that will solve this problem.