After installing Bullzip printer doesn't show up

[dariusg]

I have two Windows 2003 servers that when you install the Bullzip printer the wizard goes all the way to the end and finishes without errors but when the printer and faxes page pops up the Bullzip PDF printer isn't there.

[jr]

Could you try to run the setup program with a /LOG=C:\PDF.LOG and post the resulting log file to this forum?

Regards,
Jacob

[dariusg]

2007-11-14 17:08:37.832 Log opened. (Time zone: UTC-05:00)
2007-11-14 17:08:37.832 Setup version: Inno Setup version 5.1.13
2007-11-14 17:08:37.832 Original Setup EXE: C:\Documents and Settings\Administrator\Desktop\BullzipPDFPrinter_3_0_0_352.exe
2007-11-14 17:08:37.832 Setup command line: /SL4 $60D0204 "C:\Documents and Settings\Administrator\Desktop\BullzipPDFPrinter_3_0_0_352.exe" 3352319 74752 /LOG=C:\PDF.LOG
2007-11-14 17:08:37.832 Windows version: 5.02.3790 (NT platform: Yes)
2007-11-14 17:08:37.832 64-bit Windows: No
2007-11-14 17:08:37.832 Processor architecture: x86
2007-11-14 17:08:37.832 User privileges: Administrative
2007-11-14 17:08:42.176 64-bit install mode: No
2007-11-14 17:08:42.176 Created temporary directory: C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\is-77QDQ.tmp
2007-11-14 17:08:42.176 SCAN SOFTWARE\GPL Ghostscript\8.100
2007-11-14 17:08:42.176 SCAN SOFTWARE\GPL Ghostscript\8.99
2007-11-14 17:08:42.176 SCAN SOFTWARE\GPL Ghostscript\8.98
2007-11-14 17:08:42.176 SCAN SOFTWARE\GPL Ghostscript\8.97
2007-11-14 17:08:42.176 SCAN SOFTWARE\GPL Ghostscript\8.96
2007-11-14 17:08:42.176 SCAN SOFTWARE\GPL Ghostscript\8.95
2007-11-14 17:08:42.176 SCAN SOFTWARE\GPL Ghostscript\8.94
2007-11-14 17:08:42.176 SCAN SOFTWARE\GPL Ghostscript\8.93
2007-11-14 17:08:42.176 SCAN SOFTWARE\GPL Ghostscript\8.92
2007-11-14 17:08:42.176 SCAN SOFTWARE\GPL Ghostscript\8.91
2007-11-14 17:08:42.176 SCAN SOFTWARE\GPL Ghostscript\8.90
2007-11-14 17:08:42.176 SCAN SOFTWARE\GPL Ghostscript\8.89
2007-11-14 17:08:42.176 SCAN SOFTWARE\GPL Ghostscript\8.88
2007-11-14 17:08:42.176 SCAN SOFTWARE\GPL Ghostscript\8.87
2007-11-14 17:08:42.176 SCAN SOFTWARE\GPL Ghostscript\8.86
2007-11-14 17:08:42.176 SCAN SOFTWARE\GPL Ghostscript\8.85
2007-11-14 17:08:42.176 SCAN SOFTWARE\GPL Ghostscript\8.84
2007-11-14 17:08:42.176 SCAN SOFTWARE\GPL Ghostscript\8.83
2007-11-14 17:08:42.176 SCAN SOFTWARE\GPL Ghostscript\8.82
2007-11-14 17:08:42.176 SCAN SOFTWARE\GPL Ghostscript\8.81
2007-11-14 17:08:42.176 SCAN SOFTWARE\GPL Ghostscript\8.80
2007-11-14 17:08:42.176 SCAN SOFTWARE\GPL Ghostscript\8.79
2007-11-14 17:08:42.176 SCAN SOFTWARE\GPL Ghostscript\8.78
2007-11-14 17:08:42.176 SCAN SOFTWARE\GPL Ghostscript\8.77
2007-11-14 17:08:42.176 SCAN SOFTWARE\GPL Ghostscript\8.76
2007-11-14 17:08:42.176 SCAN SOFTWARE\GPL Ghostscript\8.75
2007-11-14 17:08:42.176 SCAN SOFTWARE\GPL Ghostscript\8.74
2007-11-14 17:08:42.176 SCAN SOFTWARE\GPL Ghostscript\8.73
2007-11-14 17:08:42.176 SCAN SOFTWARE\GPL Ghostscript\8.72
2007-11-14 17:08:42.176 SCAN SOFTWARE\GPL Ghostscript\8.71
2007-11-14 17:08:42.176 SCAN SOFTWARE\GPL Ghostscript\8.70
2007-11-14 17:08:42.176 SCAN SOFTWARE\GPL Ghostscript\8.69
2007-11-14 17:08:42.176 SCAN SOFTWARE\GPL Ghostscript\8.68
2007-11-14 17:08:42.176 SCAN SOFTWARE\GPL Ghostscript\8.67
2007-11-14 17:08:42.176 SCAN SOFTWARE\GPL Ghostscript\8.66
2007-11-14 17:08:42.176 SCAN SOFTWARE\GPL Ghostscript\8.65
2007-11-14 17:08:42.176 SCAN SOFTWARE\GPL Ghostscript\8.64
2007-11-14 17:08:42.176 SCAN SOFTWARE\GPL Ghostscript\8.63
2007-11-14 17:08:42.176 SCAN SOFTWARE\GPL Ghostscript\8.62
2007-11-14 17:08:42.176 SCAN SOFTWARE\GPL Ghostscript\8.61
2007-11-14 17:08:42.176 SCAN SOFTWARE\GPL Ghostscript\8.60
2007-11-14 17:08:42.176 GPL key found.
2007-11-14 17:09:03.144 Starting the installation process.
2007-11-14 17:09:03.160 Setting permissions on directory: C:\Program Files\Bullzip\PDF Printer
2007-11-14 17:09:03.160 Setting permissions on directory: C:\Program Files\Bullzip\PDF Printer\API\COM
2007-11-14 17:09:03.160 Directory for uninstall files: C:\Program Files\Bullzip\PDF Printer
2007-11-14 17:09:03.160 Will append to existing uninstall log: C:\Program Files\Bullzip\PDF Printer\unins000.dat
2007-11-14 17:09:03.160 -- File entry --
2007-11-14 17:09:03.160 Dest filename: C:\Program Files\Bullzip\PDF Printer\unins000.exe
2007-11-14 17:09:03.160 Time stamp of our file: 2007-11-14 17:08:37.707
2007-11-14 17:09:03.160 Dest file exists.
2007-11-14 17:09:03.160 Time stamp of existing file: 2007-11-14 17:06:01.660
2007-11-14 17:09:03.160 Version of our file: 51.47.0.0
2007-11-14 17:09:03.160 Version of existing file: 51.47.0.0
2007-11-14 17:09:03.160 Installing the file.
2007-11-14 17:09:03.176 Uninstaller requires administrator: Yes
2007-11-14 17:09:03.176 Leaving temporary file in place for now.
2007-11-14 17:09:03.176 -- File entry --
2007-11-14 17:09:03.176 Dest filename: C:\WINDOWS\system32\oleaut32.dll
2007-11-14 17:09:03.176 Dest file is protected by Windows File Protection.
2007-11-14 17:09:03.176 Time stamp of our file: 2000-04-12 14:00:22.000
2007-11-14 17:09:03.176 Dest file exists.
2007-11-14 17:09:03.176 Skipping due to "onlyifdoesntexist" flag.
2007-11-14 17:09:03.176 Will register the file (a DLL/OCX) later.
2007-11-14 17:09:03.176 Incrementing shared file count (32-bit).
2007-11-14 17:09:03.176 -- File entry --
2007-11-14 17:09:03.176 Dest filename: C:\WINDOWS\system32\olepro32.dll
2007-11-14 17:09:03.176 Dest file is protected by Windows File Protection.
2007-11-14 17:09:03.176 Time stamp of our file: 2002-05-08 07:47:44.000
2007-11-14 17:09:03.176 Dest file exists.
2007-11-14 17:09:03.176 Skipping due to "onlyifdoesntexist" flag.
2007-11-14 17:09:03.176 Will register the file (a DLL/OCX) later.
2007-11-14 17:09:03.176 Incrementing shared file count (32-bit).
2007-11-14 17:09:03.176 -- File entry --
2007-11-14 17:09:03.176 Dest filename: C:\WINDOWS\system32\asycfilt.dll
2007-11-14 17:09:03.176 Dest file is protected by Windows File Protection.
2007-11-14 17:09:03.176 Time stamp of our file: 2002-05-08 07:47:42.000
2007-11-14 17:09:03.176 Dest file exists.
2007-11-14 17:09:03.176 Skipping due to "onlyifdoesntexist" flag.
2007-11-14 17:09:03.176 Incrementing shared file count (32-bit).
2007-11-14 17:09:03.176 -- File entry --
2007-11-14 17:09:03.176 Dest filename: C:\WINDOWS\system32\stdole2.tlb
2007-11-14 17:09:03.176 Dest file is protected by Windows File Protection.
2007-11-14 17:09:03.176 Time stamp of our file: 2002-05-08 07:47:44.000
2007-11-14 17:09:03.176 Dest file exists.
2007-11-14 17:09:03.176 Skipping due to "onlyifdoesntexist" flag.
2007-11-14 17:09:03.176 Will register the file (a type library) later.
2007-11-14 17:09:03.176 Incrementing shared file count (32-bit).
2007-11-14 17:09:03.176 -- File entry --
2007-11-14 17:09:03.176 Dest filename: C:\WINDOWS\system32\msvbvm60.dll
2007-11-14 17:09:03.176 Time stamp of our file: 2004-02-23 21:42:40.000
2007-11-14 17:09:03.176 Dest file exists.
2007-11-14 17:09:03.176 Skipping due to "onlyifdoesntexist" flag.
2007-11-14 17:09:03.176 Will register the file (a DLL/OCX) later.
2007-11-14 17:09:03.176 Incrementing shared file count (32-bit).
2007-11-14 17:09:03.176 -- File entry --
2007-11-14 17:09:03.176 Dest filename: C:\WINDOWS\system32\comcat.dll
2007-11-14 17:09:03.176 Dest file is protected by Windows File Protection.
2007-11-14 17:09:03.176 Time stamp of our file: 2002-05-08 07:47:42.000
2007-11-14 17:09:03.176 Dest file exists.
2007-11-14 17:09:03.176 Skipping due to "onlyifdoesntexist" flag.
2007-11-14 17:09:03.176 Will register the file (a DLL/OCX) later.
2007-11-14 17:09:03.176 Incrementing shared file count (32-bit).
2007-11-14 17:09:03.176 -- File entry --
2007-11-14 17:09:03.176 Dest filename: C:\WINDOWS\system32\msxml6.dll
2007-11-14 17:09:03.176 Time stamp of our file: 2005-09-08 01:03:50.000
2007-11-14 17:09:03.176 Dest file exists.
2007-11-14 17:09:03.176 Skipping due to "onlyifdoesntexist" flag.
2007-11-14 17:09:03.176 Will register the file (a DLL/OCX) later.
2007-11-14 17:09:03.176 Incrementing shared file count (32-bit).
2007-11-14 17:09:03.176 -- File entry --
2007-11-14 17:09:03.176 Dest filename: C:\WINDOWS\system32\msxml6r.dll
2007-11-14 17:09:03.176 Time stamp of our file: 2005-09-08 01:03:50.000
2007-11-14 17:09:03.176 Dest file exists.
2007-11-14 17:09:03.176 Skipping due to "onlyifdoesntexist" flag.
2007-11-14 17:09:03.176 Incrementing shared file count (32-bit).
2007-11-14 17:09:03.176 -- File entry --
2007-11-14 17:09:03.176 Dest filename: C:\WINDOWS\system32\msscript.ocx
2007-11-14 17:09:03.176 Dest file is protected by Windows File Protection.
2007-11-14 17:09:03.176 Time stamp of our file: 2004-08-25 19:23:14.000
2007-11-14 17:09:03.176 Dest file exists.
2007-11-14 17:09:03.176 Skipping due to "onlyifdoesntexist" flag.
2007-11-14 17:09:03.176 Will register the file (a DLL/OCX) later.
2007-11-14 17:09:03.176 Incrementing shared file count (32-bit).
2007-11-14 17:09:03.176 -- File entry --
2007-11-14 17:09:03.176 Dest filename: C:\WINDOWS\system32\comdlg32.OCX
2007-11-14 17:09:03.176 Time stamp of our file: 1999-05-07 00:00:00.000
2007-11-14 17:09:03.191 Dest file exists.
2007-11-14 17:09:03.191 Time stamp of existing file: 1999-05-07 00:00:00.000
2007-11-14 17:09:03.191 Version of our file: 6.0.84.18
2007-11-14 17:09:03.191 Version of existing file: 6.0.84.18
2007-11-14 17:09:03.191 Same version. Skipping.
2007-11-14 17:09:03.191 Will register the file (a DLL/OCX) later.
2007-11-14 17:09:03.191 Incrementing shared file count (32-bit).
2007-11-14 17:09:03.191 -- File entry --
2007-11-14 17:09:03.191 Dest filename: C:\WINDOWS\system32\mscomctl.ocx
2007-11-14 17:09:03.191 Time stamp of our file: 1999-05-13 00:00:00.000
2007-11-14 17:09:03.191 Dest file exists.
2007-11-14 17:09:03.191 Skipping due to "onlyifdoesntexist" flag.
2007-11-14 17:09:03.191 Will register the file (a DLL/OCX) later.
2007-11-14 17:09:03.191 Incrementing shared file count (32-bit).
2007-11-14 17:09:03.191 Stop Spooler
2007-11-14 17:09:05.832 -- File entry --
2007-11-14 17:09:05.832 Dest filename: C:\WINDOWS\system32\bzpdf.dll
2007-11-14 17:09:05.832 Time stamp of our file: 2007-10-13 13:11:48.000
2007-11-14 17:09:05.832 Dest file exists.
2007-11-14 17:09:05.832 Time stamp of existing file: 2007-10-13 13:11:48.000
2007-11-14 17:09:05.832 Version of our file: 3.0.0.33
2007-11-14 17:09:05.832 Version of existing file: 3.0.0.33
2007-11-14 17:09:05.832 Existing file's MD5 sum matches our file. Skipping.
2007-11-14 17:09:05.832 Start service: spooler
2007-11-14 17:09:08.566 -- File entry --
2007-11-14 17:09:08.566 Dest filename: C:\Program Files\Bullzip\PDF Printer\gui.exe
2007-11-14 17:09:08.566 Time stamp of our file: 2007-10-14 16:36:14.000
2007-11-14 17:09:08.566 Dest file exists.
2007-11-14 17:09:08.644 Time stamp of existing file: 2007-10-14 16:36:14.000
2007-11-14 17:09:08.644 Version of our file: 3.0.0.352
2007-11-14 17:09:08.644 Version of existing file: 3.0.0.352
2007-11-14 17:09:08.644 Same version. Skipping.
2007-11-14 17:09:08.644 -- File entry --
2007-11-14 17:09:08.644 Dest filename: C:\Program Files\Bullzip\PDF Printer\gui.exe.manifest
2007-11-14 17:09:08.644 Time stamp of our file: 2006-12-01 10:11:20.000
2007-11-14 17:09:08.644 Dest file exists.
2007-11-14 17:09:08.644 Time stamp of existing file: 2006-12-01 10:11:20.000
2007-11-14 17:09:08.644 Version of our file: (none)
2007-11-14 17:09:08.644 Version of existing file: (none)
2007-11-14 17:09:08.644 Installing the file.
2007-11-14 17:09:08.644 Successfully installed the file.
2007-11-14 17:09:08.644 -- File entry --
2007-11-14 17:09:08.644 Dest filename: C:\Program Files\Bullzip\PDF Printer\API\COM\bzCfg.dll
2007-11-14 17:09:08.644 Time stamp of our file: 2007-08-08 21:03:24.000
2007-11-14 17:09:08.644 Dest file exists.
2007-11-14 17:09:08.644 Time stamp of existing file: 2007-08-08 21:03:24.000
2007-11-14 17:09:08.644 Version of our file: 3.0.0.12
2007-11-14 17:09:08.644 Version of existing file: 3.0.0.12
2007-11-14 17:09:08.644 Same version. Skipping.
2007-11-14 17:09:08.644 Will register the file (a DLL/OCX) later.
2007-11-14 17:09:08.644 -- File entry --
2007-11-14 17:09:08.644 Dest filename: C:\Program Files\Bullzip\PDF Printer\API\EXE\config.exe
2007-11-14 17:09:08.644 Time stamp of our file: 2007-06-16 12:30:52.000
2007-11-14 17:09:08.644 Dest file exists.
2007-11-14 17:09:08.644 Time stamp of existing file: 2007-06-16 12:30:52.000
2007-11-14 17:09:08.644 Version of our file: 3.0.0.6
2007-11-14 17:09:08.644 Version of existing file: 3.0.0.6
2007-11-14 17:09:08.644 Same version. Skipping.
2007-11-14 17:09:08.644 -- File entry --
2007-11-14 17:09:08.644 Dest filename: C:\WINDOWS\system32\spool\drivers\w32x86\0\BULLZIP.PPD
2007-11-14 17:09:08.644 Time stamp of our file: 2007-10-11 10:40:40.000
2007-11-14 17:09:08.644 Dest file exists.
2007-11-14 17:09:08.644 Time stamp of existing file: 2007-10-11 10:40:40.000
2007-11-14 17:09:08.644 Installing the file.
2007-11-14 17:09:08.644 Successfully installed the file.
2007-11-14 17:09:08.644 -- File entry --
2007-11-14 17:09:08.644 Dest filename: C:\WINDOWS\system32\spool\drivers\w32x86\3\BULLZIP.PPD
2007-11-14 17:09:08.644 Time stamp of our file: 2007-10-11 10:40:40.000
2007-11-14 17:09:08.644 Dest file exists.
2007-11-14 17:09:08.660 Time stamp of existing file: 2007-10-11 10:40:40.000
2007-11-14 17:09:08.660 Installing the file.
2007-11-14 17:09:08.676 Successfully installed the file.
2007-11-14 17:09:08.676 -- File entry --
2007-11-14 17:09:08.676 Dest filename: C:\WINDOWS\system32\spool\drivers\x64\3\BULLZIP.PPD
2007-11-14 17:09:08.676 Time stamp of our file: 2007-10-11 10:40:40.000
2007-11-14 17:09:08.676 Dest file exists.
2007-11-14 17:09:08.676 Time stamp of existing file: 2007-10-11 10:40:40.000
2007-11-14 17:09:08.676 Installing the file.
2007-11-14 17:09:08.676 Successfully installed the file.
2007-11-14 17:09:08.676 -- File entry --
2007-11-14 17:09:08.676 Dest filename: C:\Program Files\Bullzip\PDF Printer\Macros\base.vbs
2007-11-14 17:09:08.676 Time stamp of our file: 2007-08-19 13:49:14.000
2007-11-14 17:09:08.676 Dest file exists.
2007-11-14 17:09:08.676 Time stamp of existing file: 2007-08-19 13:49:14.000
2007-11-14 17:09:08.676 Version of our file: (none)
2007-11-14 17:09:08.676 Version of existing file: (none)
2007-11-14 17:09:08.676 Installing the file.
2007-11-14 17:09:08.676 Successfully installed the file.
2007-11-14 17:09:08.676 -- File entry --
2007-11-14 17:09:08.676 Dest filename: C:\Program Files\Bullzip\PDF Printer\labels.txt
2007-11-14 17:09:08.676 Time stamp of our file: 2007-10-11 12:11:40.000
2007-11-14 17:09:08.676 Dest file exists.
2007-11-14 17:09:08.676 Time stamp of existing file: 2007-10-11 12:11:40.000
2007-11-14 17:09:08.676 Installing the file.
2007-11-14 17:09:08.676 Successfully installed the file.
2007-11-14 17:09:08.676 -- Icon entry --
2007-11-14 17:09:08.676 Filename: C:\Documents and Settings\All Users\Start Menu\Programs\Bullzip\PDF Printer\Options.lnk
2007-11-14 17:09:08.691 -- Icon entry --
2007-11-14 17:09:08.691 Filename: C:\Documents and Settings\All Users\Start Menu\Programs\Bullzip\PDF Printer\Home Page.lnk
2007-11-14 17:09:08.707 -- Icon entry --
2007-11-14 17:09:08.707 Filename: C:\Documents and Settings\All Users\Start Menu\Programs\Bullzip\PDF Printer\Documentation.lnk
2007-11-14 17:09:08.738 Registering 32-bit DLL/OCX: C:\WINDOWS\system32\oleaut32.dll
2007-11-14 17:09:08.738 Spawning 32-bit RegSvr32: "C:\WINDOWS\system32\regsvr32.exe" /s "C:\WINDOWS\system32\oleaut32.dll"
2007-11-14 17:09:08.769 Registration successful.
2007-11-14 17:09:08.769 Registering 32-bit DLL/OCX: C:\WINDOWS\system32\olepro32.dll
2007-11-14 17:09:08.769 Spawning 32-bit RegSvr32: "C:\WINDOWS\system32\regsvr32.exe" /s "C:\WINDOWS\system32\olepro32.dll"
2007-11-14 17:09:08.769 Registration successful.
2007-11-14 17:09:08.769 Registering 32-bit type library: C:\WINDOWS\system32\stdole2.tlb
2007-11-14 17:09:08.769 Registration successful.
2007-11-14 17:09:08.769 Registering 32-bit DLL/OCX: C:\WINDOWS\system32\msvbvm60.dll
2007-11-14 17:09:08.769 Spawning 32-bit RegSvr32: "C:\WINDOWS\system32\regsvr32.exe" /s "C:\WINDOWS\system32\msvbvm60.dll"
2007-11-14 17:09:08.801 Registration successful.
2007-11-14 17:09:08.801 Registering 32-bit DLL/OCX: C:\WINDOWS\system32\comcat.dll
2007-11-14 17:09:08.801 Spawning 32-bit RegSvr32: "C:\WINDOWS\system32\regsvr32.exe" /s "C:\WINDOWS\system32\comcat.dll"
2007-11-14 17:09:08.801 Registration successful.
2007-11-14 17:09:08.801 Registering 32-bit DLL/OCX: C:\WINDOWS\system32\msxml6.dll
2007-11-14 17:09:08.801 Spawning 32-bit RegSvr32: "C:\WINDOWS\system32\regsvr32.exe" /s "C:\WINDOWS\system32\msxml6.dll"
2007-11-14 17:09:09.129 Registration successful.
2007-11-14 17:09:09.129 Registering 32-bit DLL/OCX: C:\WINDOWS\system32\msscript.ocx
2007-11-14 17:09:09.129 Spawning 32-bit RegSvr32: "C:\WINDOWS\system32\regsvr32.exe" /s "C:\WINDOWS\system32\msscript.ocx"
2007-11-14 17:09:09.144 Registration successful.
2007-11-14 17:09:09.144 Registering 32-bit DLL/OCX: C:\WINDOWS\system32\comdlg32.OCX
2007-11-14 17:09:09.144 Spawning 32-bit RegSvr32: "C:\WINDOWS\system32\regsvr32.exe" /s "C:\WINDOWS\system32\comdlg32.OCX"
2007-11-14 17:09:09.176 Registration successful.
2007-11-14 17:09:09.176 Registering 32-bit DLL/OCX: C:\WINDOWS\system32\mscomctl.ocx
2007-11-14 17:09:09.176 Spawning 32-bit RegSvr32: "C:\WINDOWS\system32\regsvr32.exe" /s "C:\WINDOWS\system32\mscomctl.ocx"
2007-11-14 17:09:09.254 Registration successful.
2007-11-14 17:09:09.254 Registering 32-bit DLL/OCX: C:\Program Files\Bullzip\PDF Printer\API\COM\bzCfg.dll
2007-11-14 17:09:09.254 Spawning 32-bit RegSvr32: "C:\WINDOWS\system32\regsvr32.exe" /s "C:\Program Files\Bullzip\PDF Printer\API\COM\bzCfg.dll"
2007-11-14 17:09:09.332 Registration successful.
2007-11-14 17:09:09.379 Installation process succeeded.
2007-11-14 17:09:09.379 Stop Spooler
2007-11-14 17:09:12.379 Check for existing printer
2007-11-14 17:09:12.379 Start service: spooler
2007-11-14 17:09:14.957 Install Driver
2007-11-14 17:09:14.957 printui.dll,PrintUIEntry /ia /m "Apple Color LW 12/660 PS" /h "Intel" /v "Windows 2000" /f "C:\WINDOWS\inf\ntprint.inf" /u
2007-11-14 17:09:16.222 Install Printer
2007-11-14 17:09:16.222 printui.dll,PrintUIEntry /if /b "Bullzip PDF Printer" /f "C:\WINDOWS\inf\ntprint.inf" /r "BULLZIP" /m "Apple Color LW 12/660 PS" /z
2007-11-14 17:09:19.754 Stop Spooler
2007-11-14 17:09:22.519 Change driver
2007-11-14 17:09:22.535 Start service: spooler
2007-11-14 17:09:25.129 Need to restart Windows? No
2007-11-14 17:09:35.972 Deinitializing Setup.
2007-11-14 17:09:35.972 Log closed.

[dariusg]

I'm still having trouble. Does anyone have any suggestions?

[jr]

What happens if you open a command line and type the following commands:

NET STOP SPOOLER

NET START SPOOLER

Does restarting the spooler change anything? Please refresh the printer window by pressing F5 after the two command lines.

Regards,
Jacob

[dariusg]

Sorry it took me so long to get back but i have been out for a while. That doesn't do any help.